Refund policy

We offer a 30-day return policy from the date your order is delivered.

Return Eligibility

To qualify for a return:

Item must be unused

Item must be in original packaging

Product must not be installed or modified

Proof of purchase is required

Customers are responsible for return shipping costs unless the item arrives damaged or defective.

Refund Processing

Once we receive and inspect the returned item, refunds are processed within 10 business days to the original payment method.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Order Cancellations

Orders may be canceled within 24 hours of purchase if they have not yet been shipped.

Once an order has been shipped, it must follow the return procedure.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 48 hours of delivery with photos and order details. We will arrange a replacement or refund promptly.

Payment Methods

We accept secure payments via:

Credit/Debit Cards

PayPal

All transactions are encrypted and processed through secure payment gateways.

Installation Disclaimer

Tankless water heaters must be installed by a licensed professional in accordance with manufacturer instructions and local building codes.

Valiish.shop is not responsible for damage, injury, or loss resulting from improper installation or misuse.

Contact Informations

Phone Number: +1 307 227 3262

Email: support@valiish.shop

Address: 3333 McManus Avenue

Culver City California 90232